Apps 04036

Since approximately 7/18/26 I am unable to log into my hbo max app - get message sorry we're having trouble with this app, restart cable box and try again . Along with

error code APPS 04036. Cleaned the cache, refreshed and restarted cable box multiple times - still not working. Not havingI problems with Netflix or Hulu. Any suggestions for further troubleshooting?

Anyone else having this problem?

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XfinityJon

Official Employee

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1.7K Messages

1 month ago

Good afternoon user_o1mem8. You have reached the right team, and I will be happy to assist you further with your HBO Max concern. I do have a couple questions to help me better understand. Do you have an HBO Max subscription through us, or through another source? Have you attempted to log into the HBO Max application, on any other devices to see if you encounter any issues?

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user_o1mem8

Visitor

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2 Messages

I went to my local Xfinity store and they gave me a new cable to try - the new cable box solved the proglem with my HBO Max application - Thankyou

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29 days ago

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XfinityBrianH

Official Employee

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2.5K Messages

user_o1mem8 I am glad to hear that resolved the issue! Please let us know if you have any other concenrs we can help with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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27 days ago

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user_o1mem8

Apps 04036

XfinityJon

user_o1mem8

XfinityBrianH

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