Apps not working

Neither YouTube or Amazon Prime apps are working on my tv. Just get some message that engineers are working on the problem.
YouTube works fine on computer.

Responses

U

user_d7p3sn

1 Message

6 months ago

None of my apps on tv are working

0

XfinityAirelle

Official Employee

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2.5K Messages

6 months ago

user_294m72 Hi there! We are sorry to hear you are having issues accessing Prime and YouTube. I use those sites a lot, so I understand how this could raise concern.

Have you tried resetting your device?

0

U

user_jep278

2 Messages

5 months ago

I've been trying to pay my bill early for 5 days, and it just keeps telling me "Sorry, this isn't working right now, Please return to my account overview while we resolve the issue." Yeah right.

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Amazon works but it is soooooooooooo SLOW...... it's almost impossible to use .... i tried all the troubleshooting steps, nothing works.... i am now watching amazon on my smart TV which works perfectly... i wish Xfinity would get its act together with the amazon app...... there are so many complaints on the net about this..... do something xfinity !!!!!!

1

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CC_Tony

Retired Employee

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1.4K Messages

@jim-in-philly, hi there! Please, create a public post on the X1 board, so we can help. This thread is getting closed as it is a different issue, and the OP hasn't returned.

3 months ago

0

user_294m72

Apps not working

user_d7p3sn

XfinityAirelle

user_jep278

jim-in-philly

CC_Tony

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