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Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.

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XfinityPeterH

Official Employee

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2.7K Messages

2 days ago

user_nk8mhs What type of connection are you using to load your apps on your TV? (WiFi or Ethernet)
Are you using a Smart TV or X1 box?

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user_nk8mhs

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4 Messages

Using an X1 box ......

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1 day ago

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XfinityRaf

Official Employee

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1.3K Messages

Thanks for confirming. Are you able to log into those apps on other devices?

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1 day ago

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user_nk8mhs

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4 Messages

Yes, I have it set up on my main tv, just can't access on my second roku brand tv

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1 day ago

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XfinityRaf

Official Employee

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1.3K Messages

When you have a moment, can you head over to https://www.xfinity.com/support/articles/x1-system-refresh and follow the steps to perform a system refresh? Let us know if you run into any issues.

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1 day ago

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user_nk8mhs

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4 Messages

I did the system refresh again this morning. Apple Tv sign in still says it is not available at this time, try again later.

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17 hours ago

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user_nk8mhs

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