auto skip feature now worse

Why can't Xfinity solve a simple software problem Tivo solved years ago. Until recently when fast forwarding through commercials it would stop way too soon. Now it stops too late. Do the Tivo solution of going to that same new spot then rolling back 15 seconds. Problem solved. Also have it work for all the channels like Tivo did.

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XfinityBenjaminM

Official Employee

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2.7K Messages

5 days ago

user_b3547x Hello! Thank you for reaching out to us here on our Community Forum. Does it happen on all content, or are you noticing it happening with a specific show?

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user_b3547x

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4 Messages

Happens on all content. Some shows it does not matter, but some shows have new action or dialog immediately that has been skipped over.

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5 days ago

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XfinityBenjaminM

Official Employee

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2.7K Messages

user_b3547x That sounds like an annoying problem to deal with, and we are sorry that it is happening. Can you please go here (https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box) and go to 'Restart your TV Box from the Help Menu'? We're hoping restarting the box will fix the problem.

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5 days ago

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user_b3547x

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4 Messages

No help (not once has a restart ever solved a problem with my DVR)

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2 hours ago

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user_b3547x

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4 Messages

Did not help (not once has a restart solved a problem with my DVR)

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2 hours ago

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X1

user_b3547x

auto skip feature now worse

XfinityBenjaminM

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