Visitor
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2 Messages
Buffering on hbo max
I am experiencing buffering while watching HBO Max. It only occurs on HBO Max using TV (not on iPad or phone) and happens consistently during commercial breaks. What can be done to correct this?
Visitor
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2 Messages
I am experiencing buffering while watching HBO Max. It only occurs on HBO Max using TV (not on iPad or phone) and happens consistently during commercial breaks. What can be done to correct this?
XfinityRay
Official Employee
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3.6K Messages
1 month ago
Greetings, @user_8b3749! You are at the right place for further assistance with HBO Max on your TV box. I apologize that has been acting up! Have you tried to clear the locally stored data on the box? The instructions are here in case you need them, https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage. The cache may need to be cleared. You will have to sign into your apps again after taking this step.
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user_b0usfu
Visitor
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1 Message
11 days ago
i have exact problem. after the ads it freezes
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Tek
Problem Solver
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938 Messages
4 days ago
Same issues here. I have the Premium plan without ads. Mine buffers at certain points in the show.
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