Oh, no @user_6kpvnq! I'm sorry to hear that your TV has been buffering the last four days. Our team is happy to help troubleshoot. To confirm, are you receiving any error codes or messages on your screen? Is this happening while watching live TV, streaming, or watching recorded programs?
We do apologize for any inconvenience you're having with your TV services. Have you tried doing a hard reboot on your TV box by unplugging the power cord from the back of the box or internet modem for 30 seconds and plugging it back in? https://www.xfinity.com/support/repair/
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have done EVERYTHING Xfinity suggests as everyone else has…. And Xfinity KNOWS nothing on your customers end WORKS!
What is Xfinity going to do to solve this issues? We’re paying too for your service to deal with buffering ALL day and night.
No one else’s carriers have the buffering issue, and we have to decide if it’s worth being with Xfinity any longer. Have been a devoted customer over 40 years and am disgusted with how the quality of service has drastically changed.
Howdy user_gzuexl 👋 If you're dealing with consistent buffering issue while using your TV services, we're here to help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
XfinityAlyssaA
Official Employee
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2.2K Messages
2 months ago
Oh, no @user_6kpvnq! I'm sorry to hear that your TV has been buffering the last four days. Our team is happy to help troubleshoot. To confirm, are you receiving any error codes or messages on your screen? Is this happening while watching live TV, streaming, or watching recorded programs?
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user_mccaiq
Visitor
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1 Message
2 months ago
I have same issue, buffers after a few minutes
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