Oh, no @user_6kpvnq! I'm sorry to hear that your TV has been buffering the last four days. Our team is happy to help troubleshoot. To confirm, are you receiving any error codes or messages on your screen? Is this happening while watching live TV, streaming, or watching recorded programs?
We do apologize for any inconvenience you're having with your TV services. Have you tried doing a hard reboot on your TV box by unplugging the power cord from the back of the box or internet modem for 30 seconds and plugging it back in? https://www.xfinity.com/support/repair/
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
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2.2K Messages
10 days ago
Oh, no @user_6kpvnq! I'm sorry to hear that your TV has been buffering the last four days. Our team is happy to help troubleshoot. To confirm, are you receiving any error codes or messages on your screen? Is this happening while watching live TV, streaming, or watching recorded programs?
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user_mccaiq
Visitor
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1 Message
6 days ago
I have same issue, buffers after a few minutes
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