Hello @user_m8dr2d, have you performed any troubleshooting steps like rebooting the cable box. The Restart your X1 TV Box provides a few different ways to complete this troubleshooting step. Please give it a shot and let us know if you are still experiencing a poor experience when changing channels.
XfinityJustinM
Official Employee
•
656 Messages
15 days ago
Hello @user_m8dr2d, have you performed any troubleshooting steps like rebooting the cable box. The Restart your X1 TV Box provides a few different ways to complete this troubleshooting step. Please give it a shot and let us know if you are still experiencing a poor experience when changing channels.
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