Visitor
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1 Message
Cable box issue
I use the voice remote to call up YouTube but it does not load. I have also manually clicked on the YouTube app but it still does not load. Seems to be possibly blocked ?
Visitor
•
1 Message
I use the voice remote to call up YouTube but it does not load. I have also manually clicked on the YouTube app but it still does not load. Seems to be possibly blocked ?
XfinityBenny
Official Employee
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1.4K Messages
11 days ago
@user_h1eqsn Thanks for adding a post to the forum. When this happens, we recommend clearing the cache on the box. That should give the YouTube and any other apps a fresh start. Follow the steps here https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage.
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