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user_if9eew
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Thursday, January 30th, 2025 9:21 PM

Cable box not responding

I am having trouble with a cable box not responding to the remote, it will not change channels, I have removed the power and let it reboot and gone through the trouble shooting bot twice and tried connecting two different remotes. It’s stuck on one channel and it’s shaded out with the channel information and time boldly displayed. I have tried to reach a person and so far no luck. 

Question

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Updated 

2 months ago

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XfinityRichard

Official Employee

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1.7K Messages

2 months ago

Hi there, @user_if9eew ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm very sorry to hear that your box is stuck on one channel. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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