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Tuesday, June 16th, 2026 1:47 PM

Cable isn't working properly

The cable keeps losing sound and has been pixilating, freezing, and now there is static and it looks kind of snowy. I got a new box, remote and HDMI cable. I noticed this outside on the wires across the street. Is this open box cable related and something that needs to be addressed?

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Official Employee

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3.1K Messages

12 days ago

 

user_ws5qn0 Hello! Thank you for reaching out to us here on our Community Forum. We can definitely have this looked at to see if it could be playing a role in the issues you mentioned. Have you noticed if your services struggle more often when it rains or is windy?

 

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