1 Message
Cable
It’s been weeks now and our tv programs have been interrupted freezing and then screen goes blank can you please figure out the problem? It’s very frustrating thank you.
1 Message
It’s been weeks now and our tv programs have been interrupted freezing and then screen goes blank can you please figure out the problem? It’s very frustrating thank you.
XfinityArmand
Official Employee
•
2.1K Messages
2 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_tjw0py! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to address your service concerns. So that we can get started, please feel free to shoot us a private message with your details. That way we can get a look at what you have going on.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0