Visitor
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1 Message
Cable
Three weeks ago I was upgraded to fiber. Since then one box has needed to be reset over 15 times. I go through the xfinity assistant troubleshooting each time. The box then work and the problem is resolved. Then it falls again. I have two boxes. The other has perforated flawlessly. I have asked for a technician appointment but the assistant program insists on going through the troubleshooting process again and again. How do I get a technician to just come out and replace this box?
XfinityJoe
Official Employee
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1.6K Messages
1 month ago
Good morning @user_kpkwvj that sounds really frustrating. Our team would be happy to check your signal levels.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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