Can non longer set up manual recordings

Hi officerr1! We appreciate you reaching out on our Xfinity Forum and letting us know you're also experiencing issues with manually recording shows. For troubleshooting purposes, is this occurring on all programming you're trying to manually record, or only certain programs? 

@XfinityAmira​ 

The UI has been redesigned — where “Record” used to be (the first option in the channel‑header menu).

There is now only “Remove favorite,” “Default channel,” and “Channel info.” The Record option is gone.

With the start of football season, this capability is more important than ever.

Manual X1 recording was the safety net. It covered everything metadata couldn’t be trusted to handle:

• live sports

• news overruns

• special events

• schedule shifts

• emergency broadcasts

• late‑breaking programming

• anything with unreliable guide data -- including some continual errors/omissions that never get fixed.

It was the user’s override; it was the reliability layer.

Xfinity removed it quietly. No announcement. No documentation. No replacement. No workaround.

The Record option on the channel header was the last surviving trigger.

It wasn’t perfect, but it was the last way to force a time‑based recording.

And that just disappeared too.

So now:

• no manual recording

• no time‑based recording

• no channel‑header recording

• no “record this block”

• no “record this window”

• no user override of bad metadata

DVR reliability for live events — and for the programs that follow them — is now materially degraded.

BRING IT BACK.

Good morning. Thank you for your feedback on the ability to set manual recordings, but the feature has been removed as an option from the X1 guide. I apologize for any inconvenience. With recording options there are ways to set up recordings so that they go past the designated time slot for programs that may run late, however.

Oh, so now we can longer "Like" customers' posts on here, only those of Xfinity employees? Are you kidding me? What next?!

@XfinityJeff​ 

Once again, you are completely contradicting several other Xfinity employees on the existing thread I created almost one month ago..

They keep promising it is an active open ticket that is being worked on, as recently as yesterday and that the feature is not being taken away. Why has the communication from Xfinity been so poor on this issue? Half of the employee replies on here consistently say the issue is being worked on and will fixed, and the other half say no the feature has been removed permanently. This has been going on for a month and is just beyond ridiculous at this point.  Just fix the manual recording option and bring it back already!!

Hello,

The issue is on all channels. The following steps have been taken.

1. I unplugged the box, waited 30 seconds and plugged it back in. No change.

2. I called tech support who made me unplug the box again. The also said they sent a signal. No change.

3. They connected me with level 2 who went through the exact same routine. They then arranged for a technician to come to my house.

4. The day before the scheduled technician visit I received a call from Xfinity. The agent said he wanted to try further steps. I agreed. He simply did the same thing as in step 2.

5. The technician arrived, witnessed my issue and changed out the box. The problem is still there. The technician advised that they must have sent a software update removing the funcationality.

This is very frustrating because when recording long programs (e.g. a tennis tournament which might be 10 hours) the recordings cause issues during playback. Hence I like to break them up into, say, 4 hour sections and then I have no problem.

I would be very happy if this functionality would be restored.

Thanks.

Thank you so much for sharing the steps that have been taken, and taking the time to troubleshoot with us @NolensvilleMo! It does sound like all avenues have been exhausted with troubleshooting, and the software update causing the changes. We are always looking for ways to improve our customers experience, and will document the feedback. You can also submit the feedback following the link here. Please let us know if you have any other questions/concerns, we are happy to help! 

@NolensvilleMo​ Thanks for posting this (and all the troubleshooting you've attempted), Nolensville. I went ahead & sent feedback for them to bring the manual recording back; so who knows, maybe they'll restore it.

So, yesterday I received an email from Tom Karinshak, President and Chief Customer Experience Officer, stating a member of his team would connect with me within 24 hours using the contact information I provided.

Of course the email is from a "donotreply" address so no way to respond.

24 hours have passed and I have not heard from anyone. Disappointing.....