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user_9njz38
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06/14/2026 1:09 AM

cannot change channels with remote

My remote stopped enabling me to change channels. Volume is the only thing that is working.

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9 days ago

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XfinityDemitrius

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3.1K Messages

5 months ago

Hey @user_9njz38, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go through a few steps to troubleshoot the Xfinity Remote. With the remove being able to control the volume on the television, perhaps it just got unpaired from the set-top box. Do the 'Power Button' still power on and off the TV? Are you only unable to control the set-top box such as menu, guide, channels, and more?

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user_76f1e2

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1 Message

The remote only turns tv on. Cannot use voice control or any settings. 

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11 days ago

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XfinityJohnG

Official Employee

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3.3K Messages

Thank you for reaching out to our team. If you are still experiencing issues with your remote, we can troubleshoot those from here, or get a replacement sent out. You can also always swap that out at a service center anytime. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 days ago

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tbill1

Contributor

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740 Messages

Sometimes the voice feature on my remote doesn't work-if I do it twice and it doesn't work,

I get the same "symptoms" the OP has mentioned.  Unplugging the box for a restart always fixes it.

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9 days ago

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