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eastmoreland
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122 Messages

Saturday, August 24th, 2024 8:38 PM

Can't cancel upcoming recordings

There is a closed discussion about this, but I'm now having the same problem.

https://forums.xfinity.com/conversations/x1/canceling-upcoming-recording/647cf4deb9faf957ba9a67df?page=2

I'm recording Emperor of Ocean Park, which is broadcast on various MGM+ channels.  I'm recording only new episodes.  However, the upcoming recordings list has multiple instances of the same episode, at different times and channels.  I only want one episode recorded.  So I go into the upcoming recordings list and cancel all the ones I don't want.  Everything looks fine at this point.  But at some time later (more than 1 minute and less than one day), all those unwanted episodes are set to record again.  How can I get this to stop?

To reiterate, I don't want to cancel the series recording, and I even understand that sometimes networks list episodes as "new" in the guide when they're actually reruns.  But, I want to be able to go in and cancel those individual episodes that I don't want recorded.  Even when I do this, they pop back up as upcoming recordings.

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3 months ago

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eastmoreland

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3 months ago

I saw in the previous thread that one of the Xfinity folks suggested syncing the DVR to try to fix this problem.  I just went to the box and deleted a whole bunch of duplicate upcoming recordings (both Emperor of Ocean Park and MLB games that were being double-recorded).  Then I synced the DVR.  When I looked at the upcoming recordings, everything I just canceled was once again scheduled to record.  So that doesn't work, and in fact, has the opposite effect.

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XfinityDilary

Official Employee

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1.8K Messages

 

eastmoreland Thanks for posting on our Community forums. I'm sorry to hear the duplicate recordings are still showing up. You are currently setting the recordings as a series, correct? When you cancel the recordings, are you selecting the "just this recording option", or "all future recordings"? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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eastmoreland

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I'm recording a series and when I try to delete, I select "just this recording."  That works for a while, and then the recordings that I tried to delete come back.

New info:  I have a recurring recording set up for the Minnesota Twins, and when the Extra Innings channels are free for a week or a weekend, I'll get all those Twins games recorded.  But for some reason, it records both the home team broadcast and the away team broadcast of the same game.  So I have to go in and manually cancel one of the two upcoming broadcasts of the same game.  This makes for a lot of cancelling.  This didn't work either.  After a few minutes or hours, the duplicate games would show up again.  However, when the free period for Extra Innings broadcasts was over, not only did all my upcoming baseball game recordings go away (as they should), the duplicates of Ocean Park seemed to go away too.  Could that be a source of the problem?

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3 months ago

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XfinityDilary

Official Employee

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1.8K Messages

 

eastmoreland Is this only happening with Extra Innings channels? Or with all the programming that's recorded? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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eastmoreland

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122 Messages

It happens with extra innings channels and with MGM plus channels

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3 months ago

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XfinityAldrik

Official Employee

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1.7K Messages

Thank you for clarifying that @eastmoreland! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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