Certain channels keep locking up

Problem Solver

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919 Messages

3 months ago

Probably a signal issue. Best to call support and have a technician come out.

Try press A on your Xfinity Remote. Select System Refresh. If that doesn't work you should be able to schedule a tech via Xfinity Assistance.

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Official Employee

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1.6K Messages

3 months ago

Thank you @Tek !

user_dyl8rj Are you still experiencing issues with your channels? What channels are giving you troubles? Do you see an error message/code as well?

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X1