Skip to main content
user_dedc01
1st Topic

Visitor

 • 

3 Messages

10/25/2026 11:26 PM

Change in recorded behavior

Within the past two weeks something has changed regarding playback of recorded programs. Formerly if I set a program to record from 6 to 7PM and I started to watch that recorded program at 6:45, I could fast forward to any time that had already been recorded (e.g. 6:40PM). Now, if there is still time remaining to be recorded and I attempt to fast forward to any time, the program will always return to the start time (i.e. 6PM) and play from there. If I wait to watch the program after it is completely recorded (i.e. 7PM), then everything works as before - I can position the timeline to any point and it will start playing from there. This happens both from the web page and on the TV. This is a big annoyance. Why was this changed??

Question

 • 

Updated 

7 days ago

47

1

0

Oldest First
Selected Oldest First
XfinityDemitrius

Official Employee

 • 

3.1K Messages

7 days ago

Hey @user_dedc01, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience regarding the DVR recording and playback feature. Are you within the home when attempting playback of an in-progress recording our out of the home?

2

0

user_dedc01

Visitor

 • 

3 Messages

I am within my home on my PC accessing the xfinity web site.

Like

Reply

7 days ago

0

XfinityVianney

Official Employee

 • 

3K Messages

 

user_dedc01, thank you for letting us know. I have had this reported before, and we can certainly review this further. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

7 days ago

0

forum icon

New to the Community?

Start Here