Thank you for reaching out! Here are some tips that can help when your remote control cuttons are not working properly.
Troubleshoot unresponsive remote buttons
Press a button on the remote. If the LED does not flash at all, or flashes red five times, this is an indication that the batteries are very low and should be replaced.
If you’re still experiencing issues, you may need to try a factory reset.
Factory reset the Xfinity Voice Remote without a Setup button (XR15)
Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green.
Press 9-8-1.
The LED will blink blue three times to indicate that the remote was reset.
The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. (The TV Box needs to be activated prior to re-pairing.) See instructions for pairing your Xfinity remote and TV Box.
Please let us know if this helps or you are still experiencing issues.
XfinityEva
Official Employee
•
1.3K Messages
18 days ago
Thank you for reaching out! Here are some tips that can help when your remote control cuttons are not working properly.
Troubleshoot unresponsive remote buttons
Press a button on the remote. If the LED does not flash at all, or flashes red five times, this is an indication that the batteries are very low and should be replaced.
If you’re still experiencing issues, you may need to try a factory reset.
Factory reset the Xfinity Voice Remote without a Setup button (XR15)
The factory reset unpairs your remote and TV Box, so you'll need to re-pair them. (The TV Box needs to be activated prior to re-pairing.) See instructions for pairing your Xfinity remote and TV Box.
Please let us know if this helps or you are still experiencing issues.
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