Visitor
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1 Message
Cloud DVR
When I am recording a sports game (even when it is my only recording at that time), it records as a cloud recording. This makes it poorer quality. Why is it not automatically recording as a regular recording?
Visitor
•
1 Message
When I am recording a sports game (even when it is my only recording at that time), it records as a cloud recording. This makes it poorer quality. Why is it not automatically recording as a regular recording?
XfinityOrlandoM
Official Employee
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2.7K Messages
15 hours ago
@user_eqyry1 Thanks for reaching out to us, if you're on a plan with the 20 hours of cloud DVR storage and do not have a physical DVR the recordings are all recorded to the cloud. If you have the DVR subscription of $10 or the premium DVR service of $20 and have the X1 DVR, your recordings will also be saved to the hard drive of the DVR.
The cloud recordings will give you the option to be able to download to the Xfinity streaming app on a mobile device to be able to view that recording on the go
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