Contributor
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690 Messages
cloud NFL
Year 2 of [Edited: Language] cloud versions of recorded NFL games...If you are forcing us to watch this way,
the least you could do is fix it so that when you use the 30 second skip, it DOESN'T revert back to the beginning of the game!
user_6423da
Contributor
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29 Messages
25 days ago
I've been following the posts on this problem since the beginning and am as frustrated as the rest of the people who post.
Something very interesting happened yesterday when I was watching the playback of the 49'ers game. Sometime in the second half the playback jumped back about a minute and then continued. Later when I went to skip thru commercials the playback was no longer from the cloud. The cloud icon was gone and 30 second skip worked as it should with playback from the local disk for the remainder of the game. This tells me the even though Comcast forces playback from the cloud the game is still being recorded to the local disk. So it seems to me that it would be very easy to provide a preference option to select the source of playback - Local or Cloud.
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XfinityFrank
Official Employee
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1.8K Messages
24 days ago
Hi there, @tbill1! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble. Is the skip not working correctly on all games? Also, do you have issues like this with recordings of other programs?
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user_6423da
Contributor
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29 Messages
23 days ago
Frank - the issue is that Comcast chooses to playback ALL NFL recordings from the Cloud even if the customer has a DVR set top box. We pay a premium for that DVR service and DO NOT want NFL games played back from the Cloud. We are asking for Comcast to play back NFL games from the local DVR which was the norm before the 2024 - 2025 season.
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user_6423da
Contributor
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29 Messages
7 days ago
Xfinity NFL recording vs Prime NFL recording
I watched a complete recording of Thursday Night Football Oct. 9 through the Prime streaming app on my smart TV. Superior video quality, playback did not freeze, playback did not jump back to the beginning, FF through halftime and ads was superior, very easy to determine when the ad was over.
Yesterday, Oct. 16, I turned on the game live in the 2nd half through the Prime app on the XI box for about 5 minutes of game time, then turned it off. Then later I watched the rest of the game from the recording through the Prime app on my smart TV. To my amazement it was able to resume the game exactly where I turned off the live version. As I found the previous week, none of the issues with all Xfinity NFL recordings played back from the cloud.
Bottom line - why can Prime provide a flawless recording and playback experience while Comcast for two years now can't? I can't believe I'm saying this but I wish more NFL games were on streaming.
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