Completely Fed Up with Customer Service

On 2/18 I called to lower my bill from an astronomical $427.00 for cable/landline/1 security camera.  I went from X1 Premier Quad Play to TV Plus.  On this call the agent told me I needed a new gateway and that "I could easily install it myself"  I knew better and stated I wanted a contractor to install.  I made the appointment; when the contractor showed up - he came with 3 new cable boxes, 1 new gateway, and a new home security monitoring screen.  I had no idea what was going on - the rep did not explain this (apparently whenever you change plans you get new equipment??).  The contractor was at my home for 5.5 hours - excessive!  Not only did he have all new equipment but found issues with the wiring.  A contractor should not stay at someone's house until 930 pm yet I wanted it done.  Well; he left without completing the work order and gave me his supervisors number to schedule with them for the following day.  He stated he would not be paid for the job if he didn't finish it.  Supervisor wouldn't return my call.  I contacted Xfinity and the chaos continued - they didn't have up to date information.  Had no idea contractor didn't finish and didn't know how to complete the order.  I was rescheduled.

Second appointment was a no show no call.  More wasted time as I scheduled it prior to work and sat there for the 2 hour window.

Rescheduled again still without working security - got another contractor; nice guy who finished a week later.

An order was created to bury the cable.  The cable order is still open - but it's buried??  I have no idea when they entered my backyard but it was completed on a day prior to what was scheduled with me.

I dropped of a cable box to help decrease bill even more and rep told me my service order was still open 6 weeks later?!?!?!

Called Xfinity today as billing still shows me on the X1 Premier Quad.  Billing on app states my upcoming auto pay is $425 still???  Customer service says; no....it's only $5.72?????? Dates of proration all wrong STILL. 

I've called Xfinity probable 8 times all over this one issue - I'm frustrated yes I'll admit; but to have reps hang up; transfer without communicating or put me on a perptual hold, get angry at me and talk down to me as if I am stupid...all of which has happened, is wrong.  They chose this job.  I'm paying for services that cannot be explained and having rudeness returned.

I've submitted a zero for recommending Xfinity after a call.  I'll get an email from someone acting like they care....I respond and they go dark.  Literally NEVER heard back from agent when I complained....

Just a big giant company treating people poorly and getting away with it.  The amount of comments about poor customer service are abundant; it's widespread with Xfinity!!

The frustration isn't worth it.  I should have gotten the $70 internet from T-Mobile which is just as fast and canceled with Xfinity instead of trying to just lower my bill.  I can stream or get a firestick box rather than deal with reps that all give different information and try to match you if you are frustrated.  

They don't care; it is so obvious that they are just as miserable working for Xfinity as I am for paying for their expensive services!

Once bill gets settled; I'm cancelling.  The frustration isn't worth paying a reduced $308/month; not with options available.