connection question

I currently have xfinity internet with a xfi gateway. There are two coax cables from the street coming in, one goes to an 8 way splitter and one goes to a power supply. There is a coax going from the 8 way splitter to the gateway. I am going to be adding tv to my service. my question is this, do i connect the tv box to the current 8 way splitter, or do i need to split the signal before it goes to the current splitter.

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XfinityLinda

Official Employee

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1.7K Messages

18 days ago

Thank you for connecting with us here, @user_n8qfdr, about your connection concerns. You've reached the right team for assistance, and we're happy to help. It sounds like you have a very busy connection with the 8-way splitter. Generally, that's where you would connect the TV coaxial cable as well. Is the 8-way an amplifier or a standard passive 8-way? Do you have the option to use another splitter with fewer ports for the new connection? We have amazing techs who could also come out to do a professional installation and be able to adjust the setup if needed for you.

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user_n8qfdr

7 Messages

not sure it its amplified or not, it is a commscope sv8g, the only thing connected to it is the xfi modem. i want to connect the x1 tv box to it, that is only 1 more connection.. splitter was installed by xfinity tech when he hooked up my intenet..

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18 days ago

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XfinityLinda

Official Employee

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1.7K Messages

@user_n8qfdr Oh, that's a relief. I thought all the ports were busy. You're welcome to connect your TV coax there. Did you get your TV added already? I'd be happy to help if you haven't already. We could do that if you send me a Direct Message with your full name and service address. I look forward to your reply.

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• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

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• Press Enter to send your message.

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18 days ago

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user_n8qfdr

7 Messages

thanks, but have not added tv yet, will do so tomorrow (i hope) if the equip gets here. .

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18 days ago

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XfinityLinda

Official Employee

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1.7K Messages

@user_n8qfdr Oh, but the order was placed. Good to know. I'll be glad to follow up with you tomorrow to see how the installation went, and to check if anything is needed. Otherwise, if anything is needed before then, just message us here on this same thread.

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18 days ago

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XfinityJeniece

Official Employee

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3K Messages

Hey there, how is your Tuesday going so far? I hope everything is going well. I wanted to go ahead and follow up with you regarding your install. How did everything go?

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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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17 days ago

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X1

user_n8qfdr

connection question

XfinityLinda

user_n8qfdr

XfinityLinda

user_n8qfdr

XfinityLinda

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