WinterWeasel's profile

Regular Visitor

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12 Messages

Wednesday, August 20th, 2025

Continue fixing pixelation recording Problem

I need someone to take up where the Technican left off trying to fix X1 DVR recording pixelation.  I troubleshot with a chat agent which lead to a technician being dispatched to the house.  He replaced the MOCA filter and Gateway, saying if the pixelation continutes replace the TV Boxes.  The Boxes were replaced the next day because the 10pm news recordings started having pixelation. I need someone to continue where the Technican left off and fixing the pixelation problem. 

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Regular Visitor

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12 Messages

8 days ago

     The pixelation problem has miraculously been fixed with no intervention.  The problem suddenly went away this morning. 

     I wish other issues could be fixed in this manner.

Official Employee

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2.1K Messages

Hey @WinterWeasel. Thank you for visiting our official Xfinity Forums Community support page. I am glad to hear that the issue has resolved itself. If there happens to be anything more we could assist you with, please let us know. We are always happy to help. 

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