Visitor

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1 Message

Friday, March 6th, 2026 5:25 PM

customer service regarding my TV service

I accidentally transferred my DVD player remote to turn on and off my television.  As a result, I cannot get my xfinity remote to control my television and I cannot get it to switch back so I can watch television. When should I expect a response?

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Official Employee

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1.6K Messages

5 days ago

Hello @user_smqr8v This article below should help to program the Xfinity remote back to your box and TV. Please let us know if this helped fix your issue. 

https://www.xfinity.com/support/articles/programming-your-xfinity-remote

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