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donander1
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Tuesday, July 21st, 2026 2:24 AM

D v r records local news, instead of national

We have been recording the NBC. National news and local n b c news for several years.But now, instead of the national news, it records the local news

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1 month ago

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XfinityBenny

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1.7K Messages

1 month ago

@donander1 Thanks for letting us know. Are you able to have the time and channel set to record the national version? 

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donander1

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38 Messages

@XfinityBenny​ yes, we said it to record the national version, but it records the local news

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1 month ago

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user_ls9k49

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@XfinityBenny​ Yes, I can manually set the DVR to record at 6 PM on Channel 5, but manual recording only works for one day. The X1 cannot be set up to manually record a particular channel at a particular time on a recurring basis. If I instruct the X1 to record tonight's national news at 6 PM, it records at 4:30 PM instead and ignores my instruction,

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1 month ago

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XfinityAlyssaA

Official Employee

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3K Messages

Ok, thank you for confirming that @user_ls9k49. Have you tried restarting your TV box or performing a system refresh? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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XfinityChristy

Official Employee

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3K Messages

 

donander1 I can definitely see why that's frustrating. A couple of questions:
  • When you schedule the recording, are you selecting the program from the guide or setting up a manual recording by channel and time?
  • Does this happen only with the national news, or with other recurring recordings as well?
  • Have you checked the Scheduled Recordings list to see if it shows 6:00 PM or 4:30 PM before the recording occurs?

If it's consistently changing the recording time on its own, we'd want to take a closer look at the DVR settings and guide data to see what's causing that behavior.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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user_ls9k49

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3 Messages

1 month ago

We have same problem. Very disappointing. 

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