Visitor
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1 Message
Dishonest rep changed my package
A dishonest xfinity rep changed my plan to save me 14/mo (even though i wasn’t asking for it) during a modem troubleshooting call. It turns out the x1 plan i had was a legacy plan, and lost a bumch of channels. I had to pay more to get the same stuff i had a day before. Happen to anyone else
XfinityJohnG
Official Employee
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1.9K Messages
4 days ago
Thank you for reaching out here @user_skt11y. That is definitely not the experience we would like you to have, and I would be happy to look into that further from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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