Hello, @user_x0vhyv! Thank you for creating a post, then waiting for a response from the community. Our Digital Care Team is more than happy to help in any way we can! To clarify, what device are you trying to access your Disney+ account on (i.e. X1 TV Box, smartphone, smart TV, etc.)?
user_e1bbss, thank you for reaching out through Xfinity Forums. What happens when you try to set up a new plan?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_e1bbss Thank you for the additional information! It sounds like the activation process may not have been completed. Please review the following article that will take you through the steps.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinitySara
Official Employee
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2.7K Messages
5 months ago
Hello, @user_x0vhyv! Thank you for creating a post, then waiting for a response from the community. Our Digital Care Team is more than happy to help in any way we can! To clarify, what device are you trying to access your Disney+ account on (i.e. X1 TV Box, smartphone, smart TV, etc.)?
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user_e1bbss
Visitor
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9 Messages
18 days ago
I have a Disney+/Hulu subscription through Xfinity, but every time I click on the Disney+ icon it takes me to a "Choose your plan" page.
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user_e1bbss
Visitor
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9 Messages
16 days ago
I get a little spinning icon that never goes away, unless I back out of it.
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