Disrupted signal/pixilation while watching.

I'm getting crazy pixilated disruption across the picture while watching TV. Not on streaming services. Example, football games.

Bad signal?

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XfinityPaula

Official Employee

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1.4K Messages

2 months ago

Hello user_3f34vb. Thanks for reaching out on our Xfinity Forums for help with the pixelation you are experiencing. I'm sorry that it's interrupting your TV services like this. I know how this can ruin a program, especially a big play while watching a game!

The pixelation can be caused by a signal interruption, a bad coaxial splitter, or even a wonky HDMI cable. I've had issues where my Xbox video was fuzzy, but when I used that HDMI cable on the cable box it was clear with no issues. Strange I know, but things I've found with my service and connections.

Are you noticing the pixelation on specific networks or does it seem to happen on all channels?

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user_3f34vb

2 Messages

It was extremely bad while trying to watch the Superbowl this past weekend. Checked other channels and they were fine.

Also tried watching it on a NON HD channel and it didn't make any difference.

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2 months ago

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XfinityBrianH

Official Employee

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1.2K Messages

user_3f34vb Thank you for reaching out to us here to let us know about hte issue you have been experiencing with your TV service! You can find some awesome troubelshooting steps to hel presolve most issues here https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app. Please let me know if this does not take care of hte problem for you!

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2 months ago

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user_3f34vb

Disrupted signal/pixilation while watching.

XfinityPaula

user_3f34vb

XfinityBrianH

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