Visitor
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2 Messages
Do ANY of the boxes allow rewind of live TV easily, regularly, and preferably for at least two channels at once?
I was recently forced to ‘upgrade’ from my Tivo because Xfinity doesn’t allow cable cards any more. They are renting a wireless box (all they had available) to me that does practically nothing. I usually can't rewind live TV because there's no buffer/memory there! I wake up in the morning, turn on the TV so I can rewind the last 30 minutes of news to watch, but no, the box has done NOTHING overnight, so it's all empty. OK, so I see that it's finally starting to record the news. While waiting for the recording to build up, I go to watch a recorded program, then return to watch the news recorded over the last half hour, and it's empty again!!!! What am I doing wrong? This is primitive. My Tivo from a quarter-century ago was dramatically better than what Xfinity offers today.
Am I pushing the wrong buttons on my remote? What button do I hit to be able to go back and review the last 30 minutes when I first turn my TV on? And is this unit really only one tuner? On my old, outdated Tivo, I would have a half hour buffer/memory saved up on 6 different channels. Does Xfinity have even one DVR that offers services from this century rather than the last one? If so, which box is it and how do I get it?
user_Ls2e9i
Contributor
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83 Messages
6 days ago
My personal experience is that I've only been able to rewind the current show I'm watching. If I were to switch to another channel, or recording, and then come back then anything buffered would be lost so I couldn't rewind the live TV.
The only way I've found to get around this is to set shows I know I'll want to "rewind" as recordings.
It would be interesting to see if what you want is possible, so I'll follow this thread for any replies from better informed users or xfinity support.
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XfinityChristy
Official Employee
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2K Messages
4 days ago
Think of a DVR as a time machine for your TV, allowing you to go back and catch what you missed. Multiple tuners mean you can watch one show live and record others simultaneously.
For what you're looking for, I recommend our X1 DVR. It offers:
I apologize that your "upgrade" hasn't provided the experience you expect. We want to get you the right equipment so you can enjoy your TV again. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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BIslander
Problem Solver
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501 Messages
4 days ago
@XfinityChristy I've had X1 DVRs for years and like the OP here, I can only rewind live TV on the current channel. Here's the key part of your post:
"Generally at least a 30-minute rolling buffer on the channel you're watching."
If I change to a different channel, even one I am recording, there's no buffer. Buffering starts when I get to that channel and the buffer on the one I was watching before is deleted.
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BIslander
Problem Solver
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501 Messages
4 days ago
@HateTheRemote Not in my experience. You can only be rewind when watching the program. You can get back to the previous program with the Back button. Buffer is still gone using it. Bottom line: I've never seen a way to do what you want and have not seen guidance about it in any Xfinity support documents.
@XfinityDilary He means the buffering that happens when watching a channel live, the buffer of what's already played so you can rewind. It's the 30 minute buffer that your colleague @XfinityChristy posted.
I have XR15 remotes and have used XR11s in the past. This seems to be a DVR issue, not a problem with the remote.
(edited)
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