The message you're seeing—sxo22AN_5.0p35s1_PROD_sey-signed.bin—is related to a firmware update for your Xfinity device, likely a set-top box or gateway. This file name indicates a specific version of the firmware being downloaded and installed.
If you're seeing this message persistently or if the update fails, it usually means:
The device is stuck during a firmware update. There may have been a network interruption during the download. The device might be unable to verify or apply the update. What You Can Do: Power cycle the device: Unplug it for at least 30 seconds, then plug it back in. Check for service outages in your area via the Xfinity Status Center. Try a manual restart via the Xfinity app or website. If the issue persists, you may need to swap the device. Let us know if you need help doing this.
XfinityPeterH
Official Employee
•
1.9K Messages
2 days ago
The message you're seeing—sxo22AN_5.0p35s1_PROD_sey-signed.bin—is related to a firmware update for your Xfinity device, likely a set-top box or gateway. This file name indicates a specific version of the firmware being downloaded and installed.
If you're seeing this message persistently or if the update fails, it usually means:
The device is stuck during a firmware update.
There may have been a network interruption during the download.
The device might be unable to verify or apply the update.
What You Can Do:
Power cycle the device: Unplug it for at least 30 seconds, then plug it back in.
Check for service outages in your area via the Xfinity Status Center.
Try a manual restart via the Xfinity app or website.
If the issue persists, you may need to swap the device. Let us know if you need help doing this.
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