DVR access on tv

I cant access the DVR at all through the box, no service.  I have it online but can not set up recording from there just see things that are on DVR or scheduled.  The menue on TV from box says I need to subscribe.  Everyone I have called or talked to at store and the tech who came out gave no solution.  I guess I need another smarter tech to come out?  This has taken up more than 10 hours of my time so far.  Very unhappy.  It must have been turned off somewhere on the system.  I picked up a new box at the store and this did not fix the problem.

Hello @user_wz8885 thank you for reaching out on our community forum. I understand this is frustrating, and I would like to take a look at the account to see what is going on. 

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