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zayin77
1st Topic

New Poster

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5 Messages

Tuesday, September 10th, 2024 5:10 PM

DVR Box will not work

I have gone through the Xfinity Assistant a dozen times. Restarted the box a dozen times. Had an technician coming out to my house (appointment scheduled and confirmed) and then out of nowhere the appointment was cancelled without consulting me or any input from me. Xfinity has done this to me several times when trying to get a replacement line buried. They should not be able to cancel an appointment without contact me.
The DVR box will NOT respond to any commands, reset the remote, used a different remote, and still nothing works. Its LOCKED on the "setting up your DVR" screen and will NOT take inputs from anything.

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2 months ago

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XfinityRoberto

Official Employee

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1.5K Messages

2 months ago

Hi there and welcome to Comcast @zayin77. I am sorry to hear that your voice commands are not working. You are in the right place and I am happy to assist you today. Now I see that you have tried different remotes. When my voice command is not working is due to low battery. Have you tried putting new batteries? 

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zayin77

New Poster

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5 Messages

Of course. This is not a basic "battery" or turn the DVR on and off kind of solution.

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2 months ago

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XfinityKei

Official Employee

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1.1K Messages

@zayin77 I'm sorry to hear of the troubles you're having with your DVR and remote. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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