DVR FREEZES

When I’ve played back recorded shows my DVR service freezes up for way too long that I quit watching. Why am I paying for this horrible service?

Responses

XfinityThomasD

Official Employee

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962 Messages

4 months ago

user_8kt60p Thanks for posting on our Forums. I'm sorry to hear that your TV box is giving you trouble and can understand the frustration. Have you tried any troubleshooting steps manually or through the Xfinity app/website? That would be a great starting point as the automated troubleshooting with detect and correct most common issues.

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user_enyub8

1 Message

1 month ago

How to troubleshoot for DVR freezing

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XfinityBenjaminM

Official Employee

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1.6K Messages

user_enyub8 Hello! Thank you for reaching out to us here on our Community Forum. If you are still having issues when trying to watch content on your DVR, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_36fxvd

4 Messages

30 days ago

I am having these same issues with DVR freezing and audio cutting in and out. It's actually now happening when watching live broadcast tv. I agree I pay way too much to have this poor quality of service. Is there a fix? Do I need a new STB? This one is about 3 years old.

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user_8kt60p

DVR FREEZES

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