Visitor
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1 Message
DVR I click forward but it will jump to the beginning of the recording?!
DVR: I click forward but it will jump to the beginning of the recording?!
There has been a dozen threads about this issue over years and instead of fixing the problem which continues to frustrate customers we receive the same old “have you tried…” time after time. Then they closed the thread instead of addressing this infuriating DVR BUG.
COMCAST what we want to know is; has any team been assigned to fix this bug? Yes, it’s a “bug” and no amount of “try this” or “reboot” will resolve this BUG.
tbill1
Contributor
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690 Messages
12 days ago
Like I said in another thread, this happens all the time when we are forced to watch the Cloud NFL recordings (even though I have a hard drive DVR)
these last 2 years.
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user_05vlod
Visitor
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1 Message
11 days ago
I have been having the exact same problem. Very frustrating when watching football games. When I try and get back to the same spot, it occasionally goes to the end of the game, NOT good.
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XfinityRay
Official Employee
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3.3K Messages
10 days ago
Hi there, @Maxi! I apologize that sends you back to the start when you are trying to go forward. We appreciate the past troubleshooting steps you have tried and are glad to continue to help with this. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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