user_w5my83, Thank you for reaching out to Xfinity Support. There are several reasons you are getting this error when trying to record. There could be a scheduling conflict, signal issues, or incorrect account settings. It is always a good idea to restart your cable box by doing a system refresh. This can be done through the troubleshooting steps on the Xfinity app. If you are still having issues, please let us know, so we can help.
XfinityAngie
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