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user_29b8qp
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Friday, August 16th, 2024 7:06 PM

Dvr not recording certain programs

I have recently had issues where certain series no longer record even though the program info page says they are scheduled to. These series recorded for years and recently stopped. 

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3 days ago

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XfinityAmandaB

Official Employee

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1.9K Messages

6 months ago

 

user_29b8qp Thank you so much for your post for help with your show not recording any longer. Have you by chance synced your DVR recently? On your X1 TV box remote if you hit the Xfinity Button and use the right arrow to get the gear icon to access the settings. You can then use the down arrow to scroll down to Device settings. In device settings at the very bottom, you will see the option to Sync your DVR. Hit that option and confirm this will update what you have in your Schedule and your DVR memory. If you haven't done that give it a try and let me know if you still run into these missing recordings. Also be sure to say "recordings" into your remote to see how much storage you have left to ensure there is room.

 

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user_29b8qp

7 Messages

Doesn’t work. It also is not letting me record series such as the Tonight Show. I can record individual episodes but doesn’t record series. 

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6 months ago

XfinityAmandaB

Official Employee

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1.9K Messages

 

user_29b8qp Thank you for letting me know the DVR Sync option did not help. Have you used the Xfinity app for troubleshooting yet? In the Xfinity app if you tap services you will see your TV services listed it may say Streaming and TV. Tap Troubleshoot TV issues. At the very bottom of the list, it has Something else as an option to record it in there. Once you tap on that it will launch our Xfinity assistant to help run through options just Tap DVR in the list of options it should be one of the top options and it will take it from there. Just follow the prompts and if you are currently recording you may want to wait till it is over as you may have to reset the box as a part of the process.

 

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6 months ago

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user_29b8qp

7 Messages

This didn’t work either. Individual episodes will record but if I try to record series it won’t show as a series recording. 

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6 months ago

WinterWeasel

Regular Visitor

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8 Messages

I'm having a similar problem.  The DVR is selectively recording episodes.  [Sync DVR] is frequently used for troubleshooting but never shows any results.  Power cycling the DVR boxes, and [Refresh] are also tools for fixing problems but don't work on this situation.  I've used the Xfinity Assistant several times including for this issue.  The results left me wondering why Comcast would use such a program.   The troubleshooting asks questions that are not relevant, some I don't even understand, and then ends the trouble shooting just when real troubleshooting will begin.  Where do we find the answers to DVR problems?

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6 months ago

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XfinityJorge

Official Employee

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1.9K Messages

 

WinterWeasel Thank you so much for using our Forums and we are here happy to look into your DVR issues. Please send us a DM and we are happy to work with you. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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user_6lyoov

1 Message

24 days ago

My DVR will not record the Late Show with Stephen Colbert. I have synced all my TVs and remotes. I have re-requested that the series be recorded, but no luck.

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XfinityDena

Official Employee

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2.9K Messages

@user_6lyoov Are you able to record the show manually? Meaning going to the show and hitting record?

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22 days ago

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WinterWeasel

Regular Visitor

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8 Messages

@user_6lyoov​  As XfinityDena suggests, I would setup an episode recording using the Guide.  First, I would delete the Series recording and wait at least 5 minutes before setting the Episode recording. When you go to the Guide, press the [record] button for each episode, which is a hassle and time consuming.  After a week of Episode recordings, I'd try the series recording again.   If you have access to streaming either via the Xfinity Webpage or Xfinity Streaming app, I would use them to record for the first week or so instead of the Cable box Guide.  You might also try until you get through to contact Xfinity through chat or phone and see what they can do - there maybe a problem with your account that you can't see.  If you are fortunate, they will fix it.  I know this process is very time consuming, but can help.  What ever you try, I would delete the Series recording before doing anything else and wait at least 5 minutes.  I know this procedure sounds odd, but my years of experience finding work arounds has yield some success.  I hope this works for you or you find another solution.

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19 days ago

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XfinityThomasA

Official Employee

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2.1K Messages

Thank you for contributing detailed steps which may help other users,

WinterWeasel. This is keeping in the nature and spirit of the forums and is greatly appreciated.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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17 days ago

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paulac1

Visitor

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4 Messages

3 days ago

My dvr just doesn’t record sometimes. Got new dvr, and there is plenty of storage space. Not recording something else

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