Dvr not recording certain programs

I have recently had issues where certain series no longer record even though the program info page says they are scheduled to. These series recorded for years and recently stopped.

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XfinityAmandaB

Official Employee

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1.6K Messages

3 months ago

user_29b8qp Thank you so much for your post for help with your show not recording any longer. Have you by chance synced your DVR recently? On your X1 TV box remote if you hit the Xfinity Button and use the right arrow to get the gear icon to access the settings. You can then use the down arrow to scroll down to Device settings. In device settings at the very bottom, you will see the option to Sync your DVR. Hit that option and confirm this will update what you have in your Schedule and your DVR memory. If you haven't done that give it a try and let me know if you still run into these missing recordings. Also be sure to say "recordings" into your remote to see how much storage you have left to ensure there is room.

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user_29b8qp

7 Messages

Doesn’t work. It also is not letting me record series such as the Tonight Show. I can record individual episodes but doesn’t record series.

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3 months ago

XfinityAmandaB

Official Employee

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1.6K Messages

user_29b8qp Thank you for letting me know the DVR Sync option did not help. Have you used the Xfinity app for troubleshooting yet? In the Xfinity app if you tap services you will see your TV services listed it may say Streaming and TV. Tap Troubleshoot TV issues. At the very bottom of the list, it has Something else as an option to record it in there. Once you tap on that it will launch our Xfinity assistant to help run through options just Tap DVR in the list of options it should be one of the top options and it will take it from there. Just follow the prompts and if you are currently recording you may want to wait till it is over as you may have to reset the box as a part of the process.

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3 months ago

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user_29b8qp

7 Messages

This didn’t work either. Individual episodes will record but if I try to record series it won’t show as a series recording.

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3 months ago

WinterWeasel

Regular Visitor

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7 Messages

I'm having a similar problem. The DVR is selectively recording episodes. [Sync DVR] is frequently used for troubleshooting but never shows any results. Power cycling the DVR boxes, and [Refresh] are also tools for fixing problems but don't work on this situation. I've used the Xfinity Assistant several times including for this issue. The results left me wondering why Comcast would use such a program. The troubleshooting asks questions that are not relevant, some I don't even understand, and then ends the trouble shooting just when real troubleshooting will begin. Where do we find the answers to DVR problems?

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3 months ago

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XfinityJorge

Official Employee

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1.7K Messages

WinterWeasel Thank you so much for using our Forums and we are here happy to look into your DVR issues. Please send us a DM and we are happy to work with you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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3 months ago

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user_29b8qp

Dvr not recording certain programs

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