Hi user_2a9b63! We appreciate you taking the time to reach out on our Xfinity Forum. My team is here to support you. I'm sorry to hear that your scheduled recordings are not recording properly. I certainly understand the importance of getting this fixed as soon as possible.
For troubleshooting purposes, have you tried manually rebooting your cable box to see if that helps correct this issue on your end?
To manually reboot, unplug the power cable from the back of the cable box(s), wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the box to reboot. Please let us know the results.
This has happened before. It seems to be NE florida. On this forum and social platforms everyone is complaining about this. It is apparently an upgrade that xfinity has done
user_2a9b63 Even if it's an ongoing issue we can certainly try troubleshooting. Did you try athe hard reset?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes. Everything. It says no scheduled shows in next 14 days. I tape daily and will not allow to tape from grid. Last time took several days. Just want to find out when will be fixed
user_2a9b63 Have you tried syncing the cloud on the DVR? To sync your Xfinity X1 DVR, press the Xfinity button on your remote, select the gear icon (Settings), navigate to Device Settings, scroll down, and select Sync DVR
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same issue here. Northeast FL Jacksonville area. Began on Fri 3/13 evening when noticed my scheduled shows were not recording! Then realized I also could not record any other shows from the Guide. Nothing shows up in 'Schuduled'. The Guide shows half red circles. Rebooted the dvr box Fri evening and again today on Sat 3/14 to no avail. At this point pretty convinced its an Xfinity system issue that I hope they correct very soon. In the meantime I hope someone from systems that knows whats happening gets word to the customer support group or better yet also documents the issue and the status right here in the forum.
user_5xf1o1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_4fljsk the regular service people either voice or online seemed clueless about cloud based DVR.. Kept asking about my X1 box or wanting to send me a new DVR...
@Doug-H Thank you for taking the time to reach out to us here on our Xfinity Forums. We understand how frustrating it is to not be able to record your programming. This is a known issue that our engineers are working on implementing a fix for. We appreciate your patience and understanding.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_4fljsk Thank you for taking the time to reach out to us here on our Xfinity Forums. This is a known issue that our engineers are aware of and have been working to resolve. We do not have an ETA on when this will be resolved. We truly appreciate your patience while we work to resolve the issue with the DVR recording.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank u. We just wanted someone to acknowledge the problem It would be a good idea to tell your customer service agents when there is an issue so we don’t all waste our time
Thank u. It is nice to have someone to acknowledge the problem. Perhaps customer service agents should be advised when issues so we don’t all waste time and frustration
@user_x883uo - Thank you for adding your comment with similar concerns. Checking this morning, I'm not seeing any open tickets for this issue. Are you still experiencing problems with your DVR recordings?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinitySara problem appeared to clear up yesterday (3/17) morning. I can only assume that the obviously widespread issue (see locations of prior comments) was eventually fixed. it would be good if there was a way we could check for this kind of outages without doing web searches and reading multiple chatroom threads to find a related issue. Maybe a REAL person hotline???
On the Xfinity App, it will let you know if there are any interruptions in the area. Do you have the Xfinity app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_x883uo The regular support whether online or on calls were clueless.. They also seemed to have little clue what Cloud DVR was and did steps as if there was a local drive..
I apologize for the frustration; but we do appreciate you reaching out. We are happy to assist in any way we can. Please remember, we are here for you at any time if you need.
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Accepted Solution
XfinityAmira
Official Employee
•
4.7K Messages
4 days ago
Hi user_2a9b63! We appreciate you taking the time to reach out on our Xfinity Forum. My team is here to support you. I'm sorry to hear that your scheduled recordings are not recording properly. I certainly understand the importance of getting this fixed as soon as possible.
For troubleshooting purposes, have you tried manually rebooting your cable box to see if that helps correct this issue on your end?
To manually reboot, unplug the power cable from the back of the cable box(s), wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the box to reboot. Please let us know the results.
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user_2a9b63
Visitor
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34 Messages
4 days ago
Is there scheduled Dvr outage as no shows sceduled
1
0
user_2a9b63
Visitor
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34 Messages
4 days ago
Not able to record future shows. In NE Florida. Has happened before
0
user_8d0cc6
Visitor
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5 Messages
4 days ago
Same issue here. Northeast FL Jacksonville area. Began on Fri 3/13 evening when noticed my scheduled shows were not recording! Then realized I also could not record any other shows from the Guide. Nothing shows up in 'Schuduled'. The Guide shows half red circles. Rebooted the dvr box Fri evening and again today on Sat 3/14 to no avail. At this point pretty convinced its an Xfinity system issue that I hope they correct very soon. In the meantime I hope someone from systems that knows whats happening gets word to the customer support group or better yet also documents the issue and the status right here in the forum.
9
user_5xf1o1
Visitor
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2 Messages
4 days ago
I’m having a similar issue that just started 3/12/26
2
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user_4fljsk
Visitor
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2 Messages
3 days ago
I am also in NE Florida and have the same issue, began on 3/14/26. Has anyone received a coherent response from Xfinity?
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user_vyzc8u
Visitor
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1 Message
3 days ago
Having same problem- we are also in NE FL-started 3/13. Is there a service number to call that can provide knowledgeable assistance?
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user_x883uo
Visitor
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2 Messages
2 days ago
Same issue is Savannah, Georgia.
- NO scheduled recordings show.
- Previously scheduled recordings show inGUIDE as recording conflicts
- Nothing recording - cannot add new recordings
1. Restarted cable box - no change
2. Requested sync DVR - no change
3 requested system refresh - no change.
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