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user_tzggsm
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Wednesday, October 22nd, 2025

DVR now fast forwards, then changes channels forcing you to watch ads

Did you change the settings regarding the ability to rewind 1 hour?  If so, there is now not a single reason to keep Comcast cable for TV.  I could rewind one hour in the morning to watch earlier news, then fast forward thru the slew of commercials and “steels and deals” on some stations that I have no interest in. Now your system fast forwards me automatically to current time, I rewind back an hour, this little game happens maybe 3 or so times within 30 minutes, then you CHANGE THE CHANNEL ON ME!  REALLY?  You go back to the station you actually wanted to watch and it’s gone!  I am the demographic that fits the mold of not “cutting the cord” except now there is not a single reason to keep cable TV, you took it away!  Listen to your customers or your customers leave. Bye bye Comcast, you won, I’m gone. 

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9 hours ago

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XfinityGabriel

Official Employee

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2.7K Messages

9 hours ago

 

user_tzggsm, Hi there! Thanks for taking the time to reach out. We will surely miss business. As a paying subscriber myself, I can understand the inconvenience caused when experiencing an issue with the DVR Smart Resume feature. You've come to the right place. We are a team of experts who are happy to help with getting this fixed over social media. We can help. DVR users can fast forward through their recorded programs, but some may experience issues where the device changes channels unexpectedly, leading to the viewing of ads. However, the Smart Resume feature will still allow users to fast-forward through commercials in eligible DVR recordings, automatically returning them to the program once the break is over. This feature is available for select networks and programs recorded after January 1, 2019. Since you are encountering channel changes or ad interruptions, we will need to troubleshoot your device settings and check for known issues with your specific TV Box model. Have you been able to try troubleshooting the video service using the app yet, by chance, following the steps in this link here?

 

 

 

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