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user_2ujgr4
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2 Messages

Friday, April 18th, 2025 11:54 PM

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DVR Recording Conflict

When more than 2 shows are schedule to be recorded at the same time, a third show is not recorded "Recording Conflict". Model is a XG2v2-P. Do I require a specific XFinity DRV service to record 6 shows?

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1 year ago

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XfinityDena

Official Employee

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4.4K Messages

1 year ago

@user_2ujgr4 With Xfinity X1, you can record up to six shows simultaneously. This feature is available with standard DVR service. If you have a smaller DVR storage option (like 20 hours), you may only be able to record two shows at once. 

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user_2ujgr4

2 Messages

Thanks for the fast reply.

1 year ago

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XfinityDena

Official Employee

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4.4K Messages

You are welcome @user_2ujgr4 Did you want to upgrade your DVR storage? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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user_a805b4

Visitor

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5 Messages

@XfinityDena​ 

Why does it matter if you have the “free” 20 hour DVR storage ? Why does that change how many shows you are attempting to record at the same time as long as the recording time is under 20 hours? When I was  trying to lower my bill and the 20 hour storage option was presented to me, by an Xfinity employee, I was not informed that it would limit how many shows I could record at the same time. I’m confused.

1 year ago

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XfinityShawn

Official Employee

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2.5K Messages

 

user_a805b4 Here is a great link https://www.xfinity.com/support/articles/x1-dvr-overview that will provide an overview of our X1 DVR service that should help with any concerns you might have.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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