Skip to main content
TigerJr's profile
TigerJr
Thumbs Up
Rousing Reactor
Much Appreciation

Contributor

 • 

117 Messages

Friday, May 22nd, 2026 3:24 PM

DVR Recording missing next day

Hello,

here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording is no longer present in my saved recordings.

this has happened more than once on different channels with different programs. I wanted to make you aware of this issue so you can share it with the engineering team as a defect.

Question

 • 

Updated 

14 days ago

26

1

0

Oldest First
Selected Oldest First
XfinityMatthew

Official Employee

 • 

1.9K Messages

14 days ago

Hello @TigerJr Thanks for getting this reported to us. There is not currently a know issue with this being reported widespread issue. But we will get it reported over to the engineers to see if there is something the system isn't recognizing when you reinitiate a recording. 

4

0

TigerJr

Contributor

 • 

117 Messages

@XfinityMatthew​ 

Thank you!

fyi it has occurred in the past so under different versions of the X1 DVR software. 
Most recent version I think was 199.1 I’m currently running v200.0 but have not tried since the upgrade. 

Like

Reply

14 days ago

0

XfinityDilary

Official Employee

 • 

3.3K Messages

Thanks for the update, TigerJr. You mentioned you haven’t tried it since the update. Could you give it another try and let me know if the issue is still happening?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

14 days ago

0

TigerJr

Contributor

 • 

117 Messages

@XfinityDilary​ 

I will when the need arise but not required right now. 
Since it has occurred I coast versions of the DVR software and no logged defect fitting that description then it is highly likely not solved by the automatic version upgrade. 

Like

Reply

14 days ago

0

XfinityDilary

Official Employee

 • 

3.3K Messages

I appreciate you sharing that; It’s helpful context, TigerJr. If it happens again, please note the program, channel, and timing, so we can document and escalate it appropriately. Feel free to reach out whenever needed. We're here to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

14 days ago

0

forum icon

New to the Community?

Start Here