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Tuesday, March 11th, 2025 6:39 PM

DVR Recordings

Playbacks keep blanking out and then resume. Very annoying. 

Need help to get Paramount+ to work on TV. 

when I signed with Xfinity I was suppose to get a security doorbell. Haven’t heard anything. 

[personal information] 

Official Employee

 • 

1.6K Messages

24 days ago

Thank you very much for reaching out to us here @user_mr60aa. I will be happy to assist you with any service issue from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Expert

 • 

109.5K Messages

23 days ago

Concern moved here to the TV help section.

New Poster

 • 

2 Messages

19 days ago

Certain programs especially those recorded in prime time are frequently pixilated. Other recordings stop with a message about resolving an issue. This happens far to often.

Official Employee

 • 

4K Messages

Hello CiceroKid, thanks for reaching out on our Forums! We value you as a customer and appreciate you taking the time to bring this concern to our attention. I certainly know how inconvenient it is to experience pixelating and error messages during your recordings, so I am sorry to hear that is occurring on your end. My team is here to help and would be more than happy to further troubleshoot this with you. 

 

To confirm, are you only experiencing the pixelating and the error message during recordings, or is this occurring on Live TV as well? 

 

We look forward to working with you and getting to the bottom of this. 

 

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