DVR records wrong time for “Doc” on KTVU

DVR records wrong time for “Doc” on KTVU (guide is correct, recording is not)

I’m seeing a DVR scheduling issue on X1 that looks like a backend metadata problem.

On KTVU (FOX – Bay Area), the on-screen guide correctly shows “Doc” airing Tuesdays from 9:00–10:00 PM Pacific.

However, when I set a series recording, the DVR schedules it at 6:00–7:00 PM instead, and records the wrong program.

I tested this a couple ways:
- “Record Series” → schedules at 6 PM (incorrect)
- “Record This Episode Only” → schedules at 9 PM (correct)

So the guide display is right, but the series recording appears to be tied to incorrect timing data (possibly Eastern feed / wrong series ID mapping).

Location: San Jose, CA
Channel: KTVU (FOX)

Can someone escalate this to the guide data / DVR engineering team to correct the series recording behavior?

Thanks.

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XfinityPaula

Official Employee

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2K Messages

7 days ago

Hello RM95119! Thank you so much for reaching out to us on our Xfinity Forums. I'm happy to hear from you and the thoughts you have with the series recordings not recording at the correct time, while the single recording functions correctly. I truly appreciate your testing and detailed explanation for the trouble. I would be happy to get this over to our DVR team to provide an example of the issue, and they will be able to work with the engineers on making the needed updates. Were you or did you notice this issue before the time change on March 8th? The eastern time frame makes more sense since it's 3 hours, but curious when the issue started and if daylight savings may have been a factor.

Could you please send us a direct message with your name and service address? This will allow me to create a ticket for tracking and to send the example to the repair team.

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user_i486v2

Visitor

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1 Message

3 days ago

I have the same issue. Yes please escalate…

1

XfinityThomasA

Official Employee

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3.3K Messages

user_i486v2 - Let's troubleshoot this issue together. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 day ago

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jlgess_1225

New Poster

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4 Messages

3 days ago

I have the same issue but not just with Doc. Also with Best Medicine.

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U

user_gbms9z

Visitor

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1 Message

I have the same issue as well with Doc. How do I repair it?

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2 days ago

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R

RM95119

Visitor

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2 Messages

I have provided my details as requested above and will work with Xfinity Support to hopefully resolve systemically. In the meantime I found that I was able to manually record Doc by setting a one time recording in the correct time slot. As Best Medicine is on right before Doc I suspect the problem is shared. I was also able to stream Doc last week even though it didn't record, so check streaming options for both shows. Good luck.

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1 day ago

XfinityShawn

Official Employee

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2.3K Messages

@jlgess_1225 Are you seeing an error code or message when this happens? How long has this been going on for?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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21 hours ago

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jlgess_1225

New Poster

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4 Messages

@RM95119 I discovered the same thing with one added step.

In order for the two programs to record at their correct times, first I set just one episode to record (as you mentioned,) then I go back and change it to “all episodes” and voila!

Best Medicine and Doc record at 8 and 9 (pacific time) instead of the 5 and 6 o’clock news! 😆

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20 hours ago

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jlgess_1225

New Poster

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4 Messages

@XfinityShawn there is no error code. I’m not sure how long but at least two weeks, maybe three.

Instead of Best Medicine and Doc recording at 8 and 9, (PT) the 5 and 6 o’clock news was recording. I found a workaround for now. See my comment to the op.

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20 hours ago

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X1

RM95119

DVR records wrong time for “Doc” on KTVU

XfinityPaula

user_i486v2

XfinityThomasA

jlgess_1225

user_gbms9z

RM95119

XfinityShawn

jlgess_1225

jlgess_1225

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