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Rushfan003
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40 Messages

Sunday, June 21st, 2026 4:46 AM

DVR saved?

I'm being asked to upgrade my equipment for 4K stuff. I only need it for one TV, which is my main cable box in my living room because that's the only 4K TV, and I do a TON of recording shows, specials, and movies, many of which I cannot afford to lose because they were either final shows, new show beginnings, and one that's the history of Philadelphia, which I need for help with my family history. I have about 192 recordings, and 62% full. 

How can I guarantee that I don't lose these during that switch over? I will be VERY upset if that happens... I mean it's bad enough I'm paying extra for an entertainment package that is supposed to include the NFL Network and NFL RedZone and those two are not available... So imagine if I lost my DVR stuff on top of it.... I would definitely be spitting fire.

Reassurance that this won't happen, please?

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9 days ago

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XfinityMarshante

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9 days ago

Hello @Rushfan003, thank you for taking the time to leave a post. I completely understand why you’re concerned; those recordings clearly mean a lot to you, and I’d feel the same way if I had that many important shows saved. Losing them, especially ones that can’t be replaced, would be incredibly frustrating. Here’s how the swap works: If you’re exchanging one X1 TV Box for another X1 TV Box, you won’t need to reschedule your future recordings. However, any recordings that aren’t saved to the cloud will be lost. You can check what’s stored in the cloud by opening the Xfinity Stream app and selecting Recordings. Anything you see there will be available on your new box.
If you’re upgrading from a legacy TV box to a newer X1 TV Box, all recordings will be lost, and you’ll need to set up your recordings again on the new equipment. I know how important those saved shows are, so it’s definitely worth double-checking what’s in the cloud before making any changes.

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Rushfan003

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@XfinityMarshante​ I just checked and things aren't syncing correctly.

It appears some of my stuff is local, and I hit sync DVR a couple of times last night, so it all should be there on the cloud, but it isn't showing up. I am missing one of my In Pursuit of History of Philadelphia. (And these are either only available through the local ABC station, WPVI, or if you were able to record them, which one time was messed up because the programming for one never was pushed through the guide and so that became a Jeopardy recording. They have not offered any way of buying it.) I am going to guess that the one that didn't sync is the first part of a 10 part series, which is one of several that helps with family genealogy research.

I could get over losing some of my Scrubs episodes... I am sure that they will replay that one sometime during the summer. But losing In Pursuit of History is out of the question. So I need to be able to fix that. How is the question. 

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9 days ago

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XfinityMarshante

Official Employee

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1.2K Messages

@Rushfan003, thank you for checking and also trying the sync to DVR option to make sure the recordings were synced. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.
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9 days ago

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