1 Message
DVR
For months my DVR has not been working right. When playing back a recording the picture gets blurry and then it skips forward and I miss a lot of the recording. Also, the fast forward feature is no longer smooth when engaging the first level of fast forward. The picture jumps around. I have tried every way possible to get someone at xfinity to deal with this. I even had an agent I was chatting with set up the appointment for someone to come out, and the next day xfinity cancelled it telling me the problem was fixed but the DVR playback is still complete [Edited: Language]. I tried setting up another appointment but now I have to wait 2 extra days.
XfinityThomasA
Official Employee
•
2.2K Messages
4 months ago
This isn't the experience we want for anyone, and we'd appreciate the opportunity to help out. user_urhxa1. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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