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irish510
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Regular Visitor

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6 Messages

Tuesday, May 27th, 2025 2:31 PM

DVR

 Device selection menu disappeared from my "Saved" menu.  I used to be able to select on each Xfinity device, I could specify which device to looked at "Recordings" and "Scheduled".  Now, I don't have that option and can only see "All Devices".  Now under all devices i have TV, movies, sports etc. I want to go back & be able to select the device name for recordings.  Pain having to scroll through kids recordings

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1 month ago

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XfinityWilliam

Official Employee

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1.4K Messages

1 month ago

 

irish510 Hey there.  For troubleshooting, you can try restarting your device or checking for updates. There may be a temporary issue or change in the interface.

 

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user_enxrud

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Thank you for your reply however I have restarted the box several times issue remains.   I have even exchanged boxes at the xfinity store the issue still exists.  As far as a temporary issue it has been over a month.  I have no idea what a change to the interface means.  I would like a fix for this problem, it's annoying having to scroll through saved shows you have no interest in.  Be happy to supply a screen shot but dont see an option to do so

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1 month ago

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XfinityEricB

Official Employee

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2.3K Messages

 

user_enxrud A change to the interface means that a recent update may have changed it to what you are seeing now being the standard. If that is the case, there wouldn't be anything more we can do, but I would like to have a look just in case.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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1 month ago

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