U

Visitor

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1 Message

Wednesday, June 25th, 2025 11:06 PM

[EDIT: Name]

Can't get the cable working on it cable box cannot connect to the internet

Official Employee

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1.9K Messages

5 days ago

Oh, no! Thanks for connecting with us here on our Forums community, @user_6a0f2c. Sorry to hear about the trouble with your cable. No worries! You've reached the right team for assistance with this. We'll have to get your full name and service address in a Direct Message. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

 

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