Good afternoon @user_6l0m3x, and thank you for reaching out on our Community Forums. We appreciate the opportunity to help.
May I ask what troubleshooting steps you've tried so far with your TV Box? For example, have you tried power cycling the box by unplugging it from power, waiting 1-2 minutes, and then plugging it back in?
XfinityAlyssaA
Official Employee
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2.9K Messages
2 days ago
May I ask what troubleshooting steps you've tried so far with your TV Box? For example, have you tried power cycling the box by unplugging it from power, waiting 1-2 minutes, and then plugging it back in?
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