Visitor
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1 Message
Error code xre 00303 C
I am currently getting this error message after restarting my box. I turned on the TV this morning to a message saying my remote was not paired, but it was. So i unplugged the box to reboot it. After going through the welcome screen it takes to me to voice narration option, I select "no" and it gets stuck. And then I get the message error code XRE 00303 c.
Let's try that again. Sorry we're having some trouble. Try again. XRE-00303 c" The Try again button will not respond, have to power cycle the box. Get to the "want to use voice" prompt, say no again and receive the same message. "Let's try that again. Sorry we're having some trouble. Try again. XRE-00303 c"
XfinityKassie
Official Employee
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2.3K Messages
13 hours ago
@Katie161 Good morning! We appreciate you reaching out for assistance with your TV box from our Xfinity Forums. I'd be happy to assist you in getting your box working. Thank you for sharing the steps you have already tried. Can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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