1 Message
Error code XRE 03121
I recently remodeled my house and unplugged my receiver for a month. When I reconnected, I have no video or audio just a black screen. I am able to navigate normally, read the guide and descriptions Just fine and the screensaver pops up as usual. But when I try to find any channel it pauses with the three blinking dots for a long period of time and then eventually goes back to the advertisements and screensaver. Can anybody help me with this?
XfinityAlfonso
Official Employee
•
1.6K Messages
2 months ago
Hello user_fv1fct thanks so much for taking the tie to reach us here via our Xfinity Community Forums! The issue we're experiencing is a connection loss error, and likely due to the cable box being unplugged for so long. The article below inks to common tips/tricks to resolve this issue. Have you had a chance to check this out yet and try out the recommended steps?
XRE-03121 — Sorry, There Seems to be a Problem Here — X1 and Flex Error Message
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