sheryltoo66's profile

Contributor

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65 Messages

Monday, January 5th, 2026 1:20 PM

Error code XRE-00274

I recently switched my digital adapter with the main DVR because I've been having so many problems trying to watch Peacock. Every time I had an issue with the main DVR, I'd check the TV with the digital adapter and it would work fine. Now when trying to watch TV with the digital adapter, a message pops up with Error code XRE-00274 saying my instant memory card has been removed. To pause and rewind the TV, please reinsert the card. I have no idea what they're talking about but I wonder if it had something to do with the fact I was trying to watch Netflix and had to pause it but it wasn't pausing. Instead the TV froze. I kept trying different button to get the TV to do something but nothing was working. Then all of a sudden, the welcome screen showed up and apparently the Digital adapter was trying to reboot. The screen kept going black every so often and the Welcome screen would come back on. I watched this for around 15 minutes and finally got disgusted so I decided to unplug the Digital adapter and see if it would actually reboot. 45 minutes later, the TV finally rebooted and I was able to watch TV but that error message first showed up. Do I need to replace this Digital adapter? I don't know how old it is but I know it's really old and was only used maybe a few times a year if even that. 

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Official Employee

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4.6K Messages

21 hours ago

Hi sheryltoo66! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us and know my team is always here to support you. We may need to replace or upgrade your equipment. I would like to take a look at your account so we can best determine the next steps. Please send us a Direct Message. Here are the detailed steps to direct message us: 
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Contributor

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65 Messages

@XfinityAmira​ Thanks for wanting to help me but I ended up bringing my digital adapter to an Xfinity store and swapped it with a new one. The clerk actually told me I should replace a second digital adapter and my main DVR so I did. I watched TV last night with new equipment and didn't have any issues. I'm hoping I can continue to watch TV without any problems but only time will tell.

Official Employee

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4.6K Messages

This is great to hear, and thanks for taking the time to update us sheryltoo66! Please be sure to let us know if you run into any further issues with the equipment. My team is here to help! 

 

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